So.. A friend of mine reset my account and I was unable to get it back

2021.10.21 21:30 o0Tsuki0o So.. A friend of mine reset my account and I was unable to get it back

Hello everyone,
I'm making this post mostly just to vent my frustration a little despite knowing that ultimately what is done is done and sadly I won't be able to recover my account.
So I took a break from epic seven for like two weeks since I was playing another game in my free time (I work from 8:00 am to 6:00 pm and I'm studying a masters degree at night so I don't really have much free time). Currently I'm in vacations from school for like a month, so I decided to invite two friends to my house, let's call them Anna and Edward, to watch some old tv shows while we talked for a bit.
To make the story short, I put the series in the TV and turn on my computer and run Epic Seven in BlueStacks because I haven't played it in a while (just went straight to farm wyvern 13). Anna said to me that she also used to play this game but ended up dropping it because it is too grindy (which I agree). So after a while I went to the bathroom, and I managed to listened Edward say something like "Anna, stop. Don't touch his pc". I legit just tough she was going to see my heroes in Epic Seven or browse through my search history or something like that. So I came back and see the login screen to Epic Seven, my first though was that maybe she was trying to log in with her account or something, I ask her what she did and, she just giggle. Edward told me that she moved something in my game (he doesn't play the game so he didn't know if it was important or not).
So as you may guess I tried to log back in and... "Please select a server"... She just reset my account in the global server. I was very angry, she started laughing and told me that it's just a game and blah blah blah. I just told her to get out of my house because I was really angry and didn't want to see her tight now. She turned hysterical yell at me and what not, I did the same and Edward tried to calm things down and ended up leaving with Anna not much after.
After a few days I decided to gave it a shot and went through customer service. The FAQ was not very promising as it stated that a deleted account can't be recovered but decided to submit an inquiry anyway, it's not like I was gonna lose my account again or something. The first answer was fairly fast (like two or so hours) and asked me for more information (device, receipts, in-game name and so on), it took me a while to gather the information but I was hopeful. The final answer is that the data provided matched up with my account information but that the operation was made from a device I use and in my same country (which is of course correct) and they cannot restore it if that is the case... That was it.
I'm not going to blame customer service for this as it was mostly my ex-friend's fault. And myself for letting the game running and knowing that she is capable of doing things like that.
So my two or so years account was lost along with all my in-game purchases. Not gonna claim that it was a great account or anything like that as I play very casually, but I was quite invested in the game.
TLDR; I lost my two years account due to a friend resetting my account while I was away. And sadly couldn't recover it.
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